Terms of use and cancellation policy

Updated: 23 September 2026 · Written in plain language on purpose. Not legal advice.

1. General

Genesis 8 (“we”) is a registered small business (osek patur) in Modi’in, Israel, operating genesis-8.com and providing automated phone and WhatsApp reception for businesses. Use of the site and the services is subject to these terms and to the privacy policy.

2. The demo on this site

The demo presents a fictional dental clinic (“Dr. Levi”). Each call is limited to 60 seconds, with up to two calls per visitor. Do not give real details or medical information in the demo. Calls are transcribed for quality control as described in the privacy policy. The demo is an illustration only, not a promise of performance in any specific case.

3. Services and prices

Services and prices are listed on the packages section. Prices are in Israeli shekels, final, with no VAT (osek patur). Every order starts with a meeting and is confirmed in writing (WhatsApp or email) with the scope, price and timeline. That written confirmation is the binding agreement between the parties; these terms complement it.

4. Payment

  • A ₪500 deposit on ordering; the balance of the setup fee at go-live.
  • Monthly fees are paid in advance for each month. In Package 3, call minutes are billed at cost based on actual use and reported in the monthly report.
  • A receipt is issued for every payment.

5. The 14-day guarantee and refunds

  • Package 2 — go-live: if the receptionist is not live within 14 days of the order confirmation and receipt of all required materials from the client, the setup fee, including the deposit, is refunded in full.
  • Package 2 — satisfaction: a client who is not happy within 14 days of go-live receives the full setup fee back, no questions asked. Monthly fees paid for months already delivered are not refunded.
  • Cancellation before work starts: the deposit is refunded in full.
  • Packages 1 and 3: cancellation terms are agreed in writing in the quote.
  • Refunds are made to the original payment method within 14 business days.

6. Ownership of accounts and data

Every account opened for the service — the phone number, WhatsApp Business, Google profile, calendar — is opened in the client’s name and belongs to the client. The client owns the data; we process it on the client’s behalf under a written data-processing agreement. When the engagement ends, everything stays with the client.

7. The client’s responsibilities

  • Provide accurate, up-to-date information (hours, address, services, contacts) and tell us when something changes.
  • Make sure the use of the receptionist is lawful and consistent with the professional rules of the business.
  • The receptionist always identifies itself as automated, never gives medical advice and never stores medical information. The client will not ask to change this.

8. Third-party providers

The service runs on infrastructure from ElevenLabs, Meta (WhatsApp Business), Anthropic, Google and Cloudflare, and depends on their availability and terms. We are not responsible for outages at these providers or at the client’s telephony carrier, but we handle every fault as quickly as we can.

9. Limitation of liability

The service is provided as is. We are not liable for indirect or consequential loss, including lost revenue from an unanswered call. Our total liability to a client is limited to the amount paid to us in the three months preceding the event. Nothing here limits rights that cannot be waived by law.

10. Intellectual property

The site’s content, logo, texts and illustrations belong to Genesis 8 and may not be copied without written permission. Scripts and configurations built for a client are licensed to that client without time limit.

11. Changes

We update these terms from time to time. The version published on the site is the one that applies; existing clients are told in advance about material changes.

12. Governing law

These terms are governed by the laws of the State of Israel, and the competent courts in Israel have jurisdiction.

13. Contact

Lucas, Genesis 8 · hello@genesis-8.com · WhatsApp 053-730-7960.