Terms of use and cancellation policy

Updated: 12 October 2026 · Written in plain language on purpose. Not legal advice. The Hebrew version prevails.

1. General

Genesis 8 (“we”) is a one-person business in Modi’in, Israel, registering as an osek patur (exempt dealer). We run genesis-8.com and answer calls and messages for businesses. This page is a summary. A client signs a service agreement and a data-protection annex. If anything here conflicts with the signed agreement, the agreement wins. Use of the site is also subject to the privacy policy.

2. The demo on this site

The demo presents a fictional dental clinic. In the website demo each call is limited to 60 seconds, two per visitor; on the phone demo line a call lasts up to 5 minutes. The call is recorded and transcribed, as described in the privacy policy. Don’t give real details or medical information in the demo. The demo is an illustration only, not a promise of results.

3. What the service does

An automated assistant answers the calls you miss, in Hebrew and English, 24/7, and you get the details on WhatsApp (or by email, if you prefer). In Package 2 it also answers WhatsApp and takes booking requests.
The assistant says it is automated and that the call is recorded. It only takes requests: it does not confirm, cancel or promise anything on your behalf, unless you set that up in writing in advance.
The assistant gives no medical or professional advice and is not an emergency service. It can make mistakes, so you confirm important requests with the customer yourself.

4. Prices

Prices are before VAT: Genesis 8 is registering as an osek patur, so no VAT is charged for now. If Genesis 8 becomes an osek murshe (a VAT-registered dealer), VAT will be added as the law requires, with 30 days’ written notice. This applies to the founding price and the yearly plan too.
Package 2: ₪1,490 setup + ₪990 a month.
Package 2 founding price, for the first 5 paying clients: ₪990 setup + ₪890 a month. The monthly price is fixed for 12 months from go-live.
Package 2 paid a year up front: ₪9,900 once for 12 months (12 months for the price of 10), no setup fee. No automatic yearly renewal: after 12 months it continues month to month. Leaving before the end: see section 7.
Package 1: ₪490 setup + ₪390 a month.
Minutes included per month: 300 (Package 1), 500 (Package 2). Extra minutes: ₪1 a minute.
Meta’s WhatsApp message fees are paid by the client directly to Meta, on the client’s own card. Usually a few shekels to a few tens of shekels a month.

5. Payment

Setup fee: a ₪500 deposit on signing, the balance on the go-live day. On Package 1, the setup fee (₪490) is paid in full on signing.
Moving from Package 1 to Package 2 within 3 months of go-live: the Package 1 setup fee (₪490) comes off the Package 2 setup fee. Once per business, not redeemable for cash.
Monthly fees are paid in advance for each month, by standing order or credit card, or once a year on the yearly plan. A receipt is issued for every payment.
Cancelling a standing order does not cancel the agreement. To end it, give notice under section 7.

6. The 14-day guarantee

Go-live: on Package 1, we go live within 14 days of the day we receive the signed agreement and the completed setup form (usually within 1–2 business days). On Package 2, we go live within 14 days of the day Meta approves the connection of your WhatsApp Business to the service; the phone part can start earlier, and those days are not charged. Meta’s and the phone company’s waiting times, and days when we are waiting for you, don’t count. If we miss it, the setup fee, including the deposit, is refunded in full, and you may leave with nothing further to pay.
Satisfaction: not happy within 14 days of going live? The setup fee you paid is refunded in full, and the service ends with nothing further to pay. Paid a year up front? The whole ₪9,900 is refunded. On monthly payments, monthly fees for the time the service ran are not refunded.
Refunds go to the original payment method within 14 business days. The guarantee applies to every plan with a setup fee and to the yearly plan. It does not apply to a free pilot.

7. Cancellation and ending

Paying monthly (Package 1 and Package 2, including the founding price): you can end it at any time with 30 days’ written notice.
Paid a year up front (₪9,900): you can end it at any time with 30 days’ written notice. Leaving mid-year: we refund ₪9,900 minus ₪990 for each month the service ran, up to the end of the 30-day notice. A month that has started counts as a full month used. No automatic yearly renewal: after 12 months the service continues month to month, unless you ask for another year. Leaving within 14 days of going live: the whole ₪9,900 is refunded (section 6).
When the service ends: you cancel call forwarding; we point the background line to a “please call the business directly” message for 30 days, disconnect WhatsApp, send you an export of your enquiries on request, delete the data within 30 days (backups within 60 days), and confirm the deletion in writing.

8. Who owns what

Yours: your phone number, your WhatsApp Business account, your Meta business account, your Google profile, your calendar, your customers and your data. You can ask for an export at any time. Ours: the background line and the answering system (settings, scripts and workflows). We run them for you as a service while the agreement is in force.

9. What the client does

Gives accurate information (hours, address, services) and tells us when something changes.
Sets up call forwarding and tests it. In Package 2: connects their WhatsApp Business through Meta’s official flow, adds their own card for Meta’s message fees, and opens the WhatsApp Business app at least once every 10 days.
Approves the phone greeting, the WhatsApp first reply and the privacy notice. Makes sure the use is lawful and fits their professional rules.

10. Support and faults

We reply by the end of the next business day (Sunday–Thursday, except holidays). There is no 100% availability promise: the service depends on providers such as ElevenLabs, Anthropic, Meta, Google, Telnyx, PikaPods and Cloudflare, and on your phone company. If something breaks, we tell you the same day and explain how to switch forwarding off for now, so your phone rings as usual. WhatsApp messages keep arriving in your app during a fault.

11. Limit of liability

Our total liability is limited to the amount actually paid to us in the 3 months before the event. There is no liability for indirect loss, such as lost revenue or lost customers. These limits do not apply to gross negligence or intent, or where the law does not allow liability to be limited.

12. Privacy

The business is responsible for the information of the people who contact it. We process it only for the business, under a written data-protection annex that prevails on every privacy matter. Details in the privacy policy.

13. Changes

We give 30 days’ written notice of any change to the monthly price. A client who doesn’t agree can end the agreement before the change takes effect, with no exit payment. On the founding price and the yearly plan the price doesn’t change during the 12 months (except VAT, if Genesis 8 becomes an osek murshe: see section 4). We update this page from time to time; it does not change a signed agreement.

14. Intellectual property

The site’s content, logo, texts and illustrations belong to Genesis 8 and may not be copied without written permission.

The business search on a client’s setup page uses Google Maps. Google Maps content is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

15. Law and courts

Israeli law applies; the competent court has jurisdiction.

16. Contact

Genesis 8 · hello@genesis-8.com · WhatsApp 053-730-7960.